Refund policy

Refund Policy

30-Day Returns

You have 30 days from the day your order arrives to request a return. To be eligible, items must be unworn, unwashed, and in their original condition.

How to Start a Return

Email chris@vigilantvision.org with your order number and the reason for the return. We'll reply with instructions and a return label. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank or card company may take up to 10 business days to post the credit.

Exchanges

Need a different size or color? Email us and we'll set up the exchange. Because our pieces are printed to order, exchanges are processed as soon as your return is on its way back.

Damaged, Defective, or Wrong Items

If your order arrives damaged, misprinted, or isn't what you ordered, email us a photo within 14 days of delivery. We'll replace it or refund you — your choice.

Non-Returnable Items

• Custom and group orders (churches, schools, teams, businesses) are made specifically for you and are non-refundable. If there's a quality issue, we'll make it right.
• Items that have been worn, washed, or altered
• Gift cards

Questions

chris@vigilantvision.org · 661-400-2393

Vigilant Vision / Vigilant Threads
45406 Trevor Ave Suite 103, Lancaster, CA 93534